Our guiding principles

  • We are answerable to the person
  • We are independent, reliable and passionate about supporting people to live the life they want 
  • We build open, honest and collaborative relationships
  • We help the person build a circle of people who know them well and care about them 
  • We enable people to have new, positive experiences so they can make informed choices
  • We bring a sense of adventure and fun to our work that respects the essence of the person and inspires hope
  • We find customised and creative solutions to the person’s needs
  • We explore natural, generic and specialised supports for the person
  • We clearly explain the cost of our services
  • When the person’s wants and needs change over time, we work with them to find the best way to address these